Webex Calling Dedicated vs. Webex Calling Multi-Tenant

Attribute	Webex Calling Dedicated	Webex Calling Multi-Tenant
Deployment	Dedicated instance for each organization	Shared instance for multiple organizations
Customization	High level of customization and control	Limited customization options
Scalability	Scalable for large organizations	Scalable for small to medium organizations
Security	Enhanced security features	Standard security features

Introduction

Webex Calling is a cloud-based phone system that allows businesses to make calls over the internet. There are two main deployment options for Webex Calling: Dedicated and Multi-Tenant. Both options have their own set of attributes and features that cater to different business needs. In this article, we will compare the attributes of Webex Calling Dedicated and Webex Calling Multi-Tenant to help you decide which option is best for your organization.

Scalability

One of the key differences between Webex Calling Dedicated and Webex Calling Multi-Tenant is scalability. Webex Calling Dedicated is designed for larger organizations that require a high level of customization and control over their phone system. This option allows businesses to have a dedicated instance of the Webex Calling platform, which can be tailored to meet specific requirements.

On the other hand, Webex Calling Multi-Tenant is ideal for smaller to medium-sized businesses that do not require as much customization. This option allows multiple organizations to share the same instance of the Webex Calling platform, which can result in cost savings and easier management. However, the level of customization and control is limited compared to Webex Calling Dedicated.

Security

When it comes to security, Webex Calling Dedicated offers a higher level of security compared to Webex Calling Multi-Tenant. Since each organization has its own dedicated instance of the platform, there is less risk of data breaches or security vulnerabilities. Businesses can implement their own security protocols and measures to protect their communications.

On the other hand, Webex Calling Multi-Tenant shares the same instance of the platform among multiple organizations, which can pose security risks. While Cisco, the company behind Webex Calling, implements strict security measures to protect data, there is still a higher risk of data breaches compared to Webex Calling Dedicated.

Customization

Webex Calling Dedicated offers a high level of customization, allowing businesses to tailor the phone system to meet their specific needs. Organizations can choose the features and functionalities that are most important to them, and can even integrate third-party applications for a seamless communication experience. This level of customization comes at a higher cost but provides businesses with the flexibility they need.

Webex Calling Multi-Tenant, on the other hand, has limited customization options. Since multiple organizations share the same instance of the platform, there are restrictions on the features and functionalities that can be customized. While businesses can still personalize their phone system to some extent, the level of customization is not as extensive as Webex Calling Dedicated.

Cost

Cost is another important factor to consider when comparing Webex Calling Dedicated and Webex Calling Multi-Tenant. Webex Calling Dedicated is typically more expensive than Webex Calling Multi-Tenant, due to the higher level of customization and control it offers. Businesses that require a high level of customization and security may find the higher cost worth it for the added benefits.

Webex Calling Multi-Tenant, on the other hand, is more cost-effective for smaller to medium-sized businesses that do not require as much customization. By sharing the same instance of the platform with other organizations, businesses can benefit from cost savings and reduced management overhead. However, the trade-off is less customization and control over the phone system.

Conclusion

In conclusion, both Webex Calling Dedicated and Webex Calling Multi-Tenant have their own set of attributes and features that cater to different business needs. Webex Calling Dedicated is ideal for larger organizations that require a high level of customization, security, and control over their phone system. On the other hand, Webex Calling Multi-Tenant is more suitable for smaller to medium-sized businesses that prioritize cost savings and ease of management.

Ultimately, the decision between Webex Calling Dedicated and Webex Calling Multi-Tenant will depend on your organization's specific requirements and priorities. Consider factors such as scalability, security, customization, and cost to determine which option is best suited for your business. Whichever option you choose, Webex Calling provides a reliable and feature-rich cloud-based phone system that can help streamline communication and collaboration within your organization.