Goibibo vs. MakeMyTrip

Attribute	Goibibo	MakeMyTrip
Founded	2009	2000
Parent Company	ibibo Group	MakeMyTrip Limited
Services	Flight booking, hotel booking, bus booking, car rentals	Flight booking, hotel booking, bus booking, holiday packages
Mobile App	Yes	Yes
Customer Support	24/7 customer support	24/7 customer support

Overview

Goibibo and MakeMyTrip are two popular online travel booking platforms that offer a wide range of services including flight bookings, hotel reservations, holiday packages, and more. Both platforms have gained a significant market share in the travel industry and are known for their user-friendly interfaces and competitive pricing.

Booking Options

One of the key differences between Goibibo and MakeMyTrip is the range of booking options they offer. Goibibo is known for its focus on budget travel and often provides discounts and deals on flights and hotels. On the other hand, MakeMyTrip caters to a wider range of travelers, offering luxury options as well as budget-friendly choices.

Customer Service

When it comes to customer service, both Goibibo and MakeMyTrip have dedicated support teams to assist customers with their bookings and any issues that may arise during their travels. However, MakeMyTrip is often praised for its responsive customer service and quick resolution of problems, while Goibibo has received some criticism for delayed responses and lack of follow-up.

Mobile App Experience

Both Goibibo and MakeMyTrip have mobile apps that allow users to book flights, hotels, and other travel services on the go. The Goibibo app is known for its user-friendly interface and seamless booking process, while the MakeMyTrip app offers a wider range of services and features, including exclusive deals and discounts for app users.

Payment Options

When it comes to payment options, both platforms offer a variety of choices including credit/debit cards, net banking, and mobile wallets. However, MakeMyTrip has an edge over Goibibo in this aspect as it also accepts international credit cards and offers EMI options for certain bookings, making it more convenient for travelers from around the world.

Rewards Program

MakeMyTrip has a well-established rewards program called "MyRewards" that allows users to earn points on their bookings which can be redeemed for discounts on future purchases. On the other hand, Goibibo offers a similar program called "GoCash" which also rewards users for their bookings, but some users have reported limitations in redeeming their points compared to MakeMyTrip's program.

Travel Insurance

Both Goibibo and MakeMyTrip offer travel insurance options for customers to protect their trips against unforeseen circumstances such as trip cancellations, medical emergencies, and lost baggage. While the coverage and pricing may vary between the two platforms, having the option to purchase travel insurance provides peace of mind for travelers when planning their trips.

Conclusion

In conclusion, both Goibibo and MakeMyTrip have their own strengths and weaknesses when it comes to booking travel services. While Goibibo may be more budget-friendly and user-friendly for some travelers, MakeMyTrip offers a wider range of options and better customer service. Ultimately, the choice between the two platforms will depend on the individual traveler's preferences and needs when planning their trips.