Exotel vs. Knowlarity
What's the Difference?
Exotel and Knowlarity are both cloud telephony service providers that offer solutions for businesses to manage their communication needs effectively. While Exotel focuses on providing a wide range of communication tools such as IVR, call tracking, and SMS automation, Knowlarity specializes in offering virtual phone numbers, call routing, and call recording services. Both companies have a strong presence in the Indian market and cater to a diverse range of industries. However, Exotel is known for its user-friendly interface and customizable solutions, while Knowlarity is praised for its robust infrastructure and reliable service. Ultimately, the choice between Exotel and Knowlarity will depend on the specific needs and preferences of the business.
Comparison
| Attribute | Exotel | Knowlarity |
|---|---|---|
| Founded | 2011 | 2009 |
| Headquarters | Bangalore, India | Gurgaon, India |
| Services | Cloud telephony, IVR, SMS | Cloud telephony, IVR, CRM integration |
| Customers | Over 1300 | Over 1500 |
| Partners | Multiple | Multiple |
Further Detail
Introduction
Exotel and Knowlarity are two popular cloud telephony service providers that offer a range of communication solutions for businesses. Both companies have been in the industry for several years and have established themselves as reliable providers of virtual phone systems. In this article, we will compare the attributes of Exotel and Knowlarity to help you make an informed decision when choosing a cloud telephony service for your business.
Features
Exotel and Knowlarity offer a variety of features that are designed to enhance communication within businesses. Both companies provide virtual phone numbers, IVR systems, call recording, call forwarding, and SMS integration. Exotel also offers a feature called Smart IVR, which uses artificial intelligence to route calls more efficiently. Knowlarity, on the other hand, offers a feature called SuperReceptionist, which provides advanced call routing options.
Integration
When it comes to integration with other business tools, Exotel and Knowlarity both offer APIs that allow for seamless integration with CRM systems, helpdesk software, and other third-party applications. Exotel provides detailed documentation and support for developers looking to integrate their services, while Knowlarity offers a user-friendly interface for setting up integrations without the need for coding knowledge.
Pricing
One of the key factors to consider when choosing a cloud telephony service is pricing. Exotel and Knowlarity both offer flexible pricing plans based on usage, with options for monthly subscriptions or pay-as-you-go pricing. Exotel's pricing is transparent and easy to understand, with no hidden fees or contracts. Knowlarity, on the other hand, offers customized pricing plans based on the specific needs of each business.
Customer Support
Customer support is another important aspect to consider when choosing a cloud telephony service provider. Exotel and Knowlarity both offer 24/7 customer support through phone, email, and live chat. Exotel has a reputation for providing excellent customer service, with quick response times and knowledgeable support staff. Knowlarity also offers reliable customer support, but some users have reported longer wait times for assistance.
Reliability
Reliability is crucial when it comes to cloud telephony services, as downtime can have a significant impact on business operations. Exotel and Knowlarity both have redundant systems in place to ensure high availability and uptime. Exotel guarantees 99.95% uptime for its services, while Knowlarity offers a similar uptime guarantee. Both companies have data centers located in multiple regions to minimize the risk of service disruptions.
Conclusion
In conclusion, Exotel and Knowlarity are both reputable cloud telephony service providers that offer a range of features and benefits for businesses. When choosing between the two, consider factors such as features, integration options, pricing, customer support, and reliability. Exotel may be a better choice for businesses looking for advanced features and transparent pricing, while Knowlarity may be more suitable for businesses with specific customization needs. Ultimately, the best choice will depend on your unique business requirements and budget.
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