EastWest Bank vs. Metrobank

Attribute	EastWest Bank	Metrobank
Founded	1994	1962
Headquarters	Manila, Philippines	Manila, Philippines
Number of Branches	130+	900+
Services	Banking, Financial Services	Banking, Financial Services
Ownership	Public	Public

History

EastWest Bank and Metrobank are two of the largest banks in the Philippines, with a long history of providing financial services to customers. EastWest Bank was established in 1994 as the banking arm of the Filinvest Development Corporation. On the other hand, Metrobank has a much longer history, being founded in 1962 by George S.K. Ty. Both banks have grown significantly over the years and have established themselves as key players in the Philippine banking industry.

Branch Network

When it comes to the branch network, Metrobank has a larger presence in the Philippines compared to EastWest Bank. Metrobank has over 950 branches and 2,300 ATMs nationwide, making it one of the most accessible banks in the country. In contrast, EastWest Bank has around 450 branches and 900 ATMs, which is still a considerable network but not as extensive as Metrobank's. Customers who value convenience and accessibility may prefer Metrobank for its widespread branch network.

Products and Services

Both EastWest Bank and Metrobank offer a wide range of products and services to cater to the diverse needs of their customers. These include savings accounts, checking accounts, loans, credit cards, and investment products. However, Metrobank has a more extensive product lineup compared to EastWest Bank. Metrobank offers specialized products such as foreign currency accounts, trust services, and wealth management solutions. On the other hand, EastWest Bank focuses more on traditional banking products and services.

Customer Service

Customer service is a crucial aspect of banking, and both EastWest Bank and Metrobank strive to provide excellent service to their customers. Metrobank is known for its personalized customer service, with dedicated relationship managers for high-net-worth clients. EastWest Bank, on the other hand, has a reputation for efficient and responsive customer service, with a focus on resolving customer issues promptly. Both banks have invested in digital channels to enhance customer experience, offering online banking, mobile banking, and customer support through various channels.

Technology and Innovation

Technology plays a significant role in the banking industry, and both EastWest Bank and Metrobank have embraced digital transformation to enhance their services. Metrobank has been at the forefront of innovation, introducing features such as biometric authentication, mobile payments, and AI-powered chatbots. EastWest Bank has also invested in technology, offering online account opening, digital wallets, and contactless payment options. Customers who value cutting-edge technology may prefer Metrobank for its innovative solutions.

Financial Performance

When it comes to financial performance, both EastWest Bank and Metrobank have shown resilience and stability over the years. Metrobank is one of the largest banks in the Philippines in terms of assets, deposits, and loans. EastWest Bank, on the other hand, has also experienced steady growth and profitability since its establishment. Both banks have weathered economic challenges and have maintained strong balance sheets, earning the trust of their customers and investors.

Conclusion

In conclusion, EastWest Bank and Metrobank are two leading banks in the Philippines, each with its own strengths and advantages. Metrobank has a larger branch network and a more extensive product lineup, making it a preferred choice for customers who value accessibility and a wide range of services. On the other hand, EastWest Bank offers efficient customer service and a focus on traditional banking products. Ultimately, the choice between EastWest Bank and Metrobank will depend on individual preferences and banking needs.