3CX vs. Asterisk

Attribute	3CX	Asterisk
License	Proprietary	Open source
Cost	Commercial	Free
Support	Available	Community-based
Installation	Easy	Complex
Features	Rich	Extensive

Introduction

When it comes to choosing a VoIP phone system for your business, two popular options are 3CX and Asterisk. Both offer a range of features and capabilities, but there are some key differences between the two that may influence your decision. In this article, we will compare the attributes of 3CX and Asterisk to help you make an informed choice.

Cost

One of the first things that businesses consider when choosing a phone system is the cost. 3CX offers a range of pricing options, including a free version for small businesses with fewer than 4 simultaneous calls. For larger businesses, there are paid versions with additional features and support. On the other hand, Asterisk is an open-source platform, which means that it is free to download and use. However, businesses may incur costs for additional features, support, and maintenance.

Ease of Use

Another important factor to consider is the ease of use of the phone system. 3CX is known for its user-friendly interface, making it easy for employees to set up and use the system without extensive training. The software also includes a web-based management console for easy configuration. In contrast, Asterisk has a steeper learning curve, as it is more technical and requires some knowledge of Linux and command-line interfaces. Businesses may need to invest in training or hire a specialist to manage an Asterisk system.

Features

Both 3CX and Asterisk offer a range of features to meet the needs of businesses of all sizes. 3CX includes features such as call recording, voicemail to email, and mobile apps for remote access. It also integrates with popular CRM systems like Salesforce and Microsoft Dynamics. Asterisk, on the other hand, is highly customizable and can be tailored to specific business requirements. It offers features like IVR, call queuing, and conferencing, as well as the ability to develop custom applications using its API.

Scalability

Scalability is an important consideration for businesses that are growing or have fluctuating call volumes. 3CX offers scalability through its licensing model, allowing businesses to easily add or remove users as needed. The software can also be deployed on-premises or in the cloud, providing flexibility for businesses with varying infrastructure requirements. Asterisk is also scalable, but businesses may need to invest more time and resources in customizing and maintaining the system as it grows.

Support

Finally, businesses should consider the level of support available for their chosen phone system. 3CX offers various support options, including online documentation, forums, and paid support packages for businesses that require additional assistance. The company also provides regular updates and patches to ensure system security and performance. Asterisk, being an open-source platform, relies on a community of developers and users for support. Businesses may need to rely on forums and online resources for troubleshooting and assistance.

Conclusion

In conclusion, both 3CX and Asterisk offer powerful VoIP phone system solutions with a range of features and capabilities. The choice between the two will depend on factors such as cost, ease of use, features, scalability, and support. Businesses looking for a user-friendly system with a range of out-of-the-box features may prefer 3CX, while those with more technical requirements and customization needs may opt for Asterisk. Ultimately, it is important for businesses to evaluate their specific needs and goals to choose the phone system that best fits their requirements.